Thank you for choosing our remote software installation services. We appreciate your trust in our professional team to provide fast and secure assistance entirely online. Because our services are digital and delivered remotely, without any physical shipment or in-person contact, it is important to understand the terms related to refunds and returns before making a purchase.
All purchases of our services are considered final once the service has been initiated or completed, whether partially or fully. Due to the intangible nature of remote technical services, once work begins, the value is considered consumed, and therefore, the service cannot be “returned” in the traditional sense.
Refunds will only be considered under specific circumstances. These include cases where the service was not delivered at all due to technical failures on our side, or if you contacted us to cancel the service before any work commenced. Additionally, if the service delivered does not meet the description or agreed scope and we fail to resolve your concerns after reasonable troubleshooting efforts, you may be eligible for a partial or full refund. Please note that refund requests must be submitted within 7 calendar days from the date of purchase. Requests received after this period may not be eligible.
We regret to inform that refunds are not possible once the service has been fully provided. Likewise, if the issues arise due to factors outside our control—such as client hardware problems, unstable internet connections, unsupported operating systems, or incorrect software license keys supplied by the client—refunds will not be issued. Changes of mind, dissatisfaction with user preferences, or misunderstandings about the nature of remote software installation services also do not qualify for refunds.
To initiate a refund request, please contact our support team at help@info-con-nect.top providing your full name, order number, purchase date, and a detailed description of your concerns or the issue encountered. Screenshots, logs, or other supporting materials will help us assess your case faster. Our customer support team commits to responding within 1–2 business days and will work with you in good faith to find a fair resolution whenever possible.
By purchasing and using our services, you explicitly agree to this Refund and Returns Policy, acknowledging the nature of remote digital services and the limitations associated with them. If you have any questions or need clarification on any aspect of this policy or our services before placing an order, please do not hesitate to contact us. We value clear communication and want to ensure you are fully informed and satisfied.
We reserve the right to update or modify this policy at any time to reflect changes in our services or legal requirements. Any changes will be posted promptly on our website with an updated effective date.
Thank you for your understanding and cooperation.